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    Customer satisfaction
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    Customer satisfaction

      Delivering highest quality for all customers

      Krones’ actions are guided by our customers’ requirements.

      Therefore, our aim is to deliver the highest quality at all points along our value chain, from product development to manufacturing and installation to Lifecycle Service at the customer’s site. Krones’ sales organisation functions as a central point of contact with our customers.

      In order to continuously improve our sales channels, Krones launched a programme entitled Sales Excellence. The programme aims to offer our customers long-term, personalised care that includes fast, individual service worldwide. The sales project, which has been ongoing since 2014, fine tunes key aspects to achieve continual, targeted improvement. In 2018, we began to systematically measure customer satisfaction for the first time. This measure will serve as an indicator of our performance.

      Detailed facts and figures about the material aspect „customer satisfaction“ are provided in the Non-financial Report 2018.


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