Realtime support using smart glasses
The biggest advantage here is that if a problem occurs during ongoing production, the service specialist from Krones is thanks to Argos directly on site immediately. Using live video and audio transmission, the Krones expert is in the midst of the line within just a few seconds, enabling him to instruct the operator and to support him directly and unerringly in terms of trouble-shooting or performing urgently needed work, thus bringing production back on line as quickly as possible. If a supporter detects a critical situation, he can visually alert the wearer of the smart glasses.
The Argos basic package includes not only the smart glasses, but also all associated licences. On request, these can be extended to enable the system to be utilised by the beverage producer himself with other vendors of his own. What’s more, an option has recently been introduced for using not only the smart glasses provided by Krones, but also self-chosen models or even certain mobile phones and tablets. This enables the service support to be integrated even more effectively into the plant’s existing infrastructure.