Value – creating values together

A company has to operate at a sustainable profit if it is to meet its responsibilities to its staff, its business associates, its shareholders, to the natural environment and to society as a whole. Krones, however, is also of the firm conviction that in the long term profits can be achieved only if the company concerned deals fairly with all the partners involved, makes prudent use of resources, and commits fully to its social responsibilities.

Our path to our objectives: the Value strategy. This programme subsumes the four keynote issues of profitability, growth, quality and innovation. In order to keep Krones on course for sustainable and profitable growth, we have set ourselves ambitious targets.

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Enhanced customer-responsiveness thanks to globalised service support

Once a machine or line has gone into operation at the client’s facility, Krones’ involvement is by no means over. We aim to offer our clients not only maximised quality, but also second-to-none service support for the line’s entire useful lifetime. The internationalisation of our service business is therefore gaining steadily in importance, not least our Lifecycle Service operations (LCS). To enhance close-proximity customer-responsiveness, Krones has set up Centers all around the globe. For even faster top-quality service support, more than 2,000 highly qualified service staff are deployed all over the world.
Our decentralised strategy also includes producing more and more of our spares and change parts in the Centers and offering them to our clients directly from the centers and subsidiaries involved.

Production Facilities


Innovation through investment

Meeting our clients’ wishes to their maximised satisfaction – this is the goal we focus on day in, day out. Continual research and development are vital for creating efficient, leading-edge production systems and services. At Krones, almost 2,000 staff are working on new products and design enhancements, as well as optimising our existing products, so as to upgrade our clients’ benefits still further and thus provide “Added Value”.

enviro is the name of the system which we use to manage the sustainability of our products. The enviro seal on one of our machines indicates that the machine complies with what are currently the most stringent energy and media efficiency standards. enviro enables us to achieve two key goals. Firstly, we ensure the long-term environmental compatibility and sustainability of our products. Secondly, we are able to offer our customers high-technology, high-performance machines with low consumption ratings. Learn more about enviro here.

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Shared responsibility – high standards for our vendors

Clients expect quality – which is why Krones also insists on stringent requirements for its vendors and their deadline compliance. We see the key to our success in long-standing, fair relationships with our business associates, and prioritise experience and trust. We purchase raw materials, products and services from vendors in around 60 different countries. We expect them to model their behaviour on the values of our corporate ethics. All orders placed with our vendors and service providers are based on the stipulations of our Vendors’ Code. This covers issues like health and safety, the environment, quality, human rights, staff standards and anti-corruption, and ensures that our sustainability criteria are also met by our suppliers. In order to monitor compliance with the guidelines, our quality management people conduct audits on the spot.

Supplier Code
0,26 MB, .pdf

Quality assurance

Quality at the highest of levels

Quality has a long tradition behind it at Krones. As the market leader for beverage and packaging technologies, we see ourselves as rigorously obligated to supply our clients with products featuring the latest technology and maximally optimised quality: we generate our company’s success by actively involving all our staff in the quality management system.

The term “quality”, however, relates not solely to products and manufacturing processes. It also subsumes our responsibility for protecting the natural environment and for complying with health and safety standards. The existing quality management system was in 2009 upgraded to create an integrated system for quality, environmental protection and occupational safety, and certified by TÜV SÜD.

Quality-relevant certifications and approvals:
  • Certified under DIN EN ISO 9001 (quality management system) by TÜV SÜD
  • Certified under ISO 14001 (eco-management system) by TÜV SÜD
  • Certified under BS OHSAS 18001 (occupational safety management system) by TÜV SÜD
  • Certified under ISO 20000 (information management) by TÜV SÜD
  • Certified under DIN ISO 50001 (energy management) by TÜV SÜD
  • Certification of the quality, environmental and occupational safety management system of the Lifecycle Service (LCS) Centers in São Paulo, Brazil and Taicang, China by TÜV SÜD.
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Processes have been certified to DIN EN ISO 9001 since 1994.

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