The Remote Service Platform (Global Remote Service) is an integrated state-of-the-art solution centrally managed by Krones. It forms the basis for remote monitoring and maintenance of Krones machines and lines all over the world - which of course meets the highest safety standards. The GRS platform not only enables secure, fast and documented communication with all systems, but also contains comprehensive functions for remote services and interactions.
Fine granular access control with regard to the machines and services required in each case
Traceability of all accesses: logging of all connections and link to the respective support ticket
Secure two-factor authentication for the technician's logon to the platform: release of connections via the customer (opt-in procedure)
Professional operation and trained technicians - certified according to ISO/IEC 27001