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    Lifecycle Service
    Support

    Always there for you

    Day and night, Krones’ support specialists are at the disposal of our clients, who get telephoned assistance for trouble-shooting and remedial action. In the case of trickier problems, we support you through our Global Remote Service (GRS), and access your machine using our tele-maintenance capability. The GRS platform ensures dependable, fast and documented communication with your machines, and provides comprehensive functions for remote services and interactions. One particularly rewarding option is a support agreement, which synergises telephoned support and our Global Remote Service in a single package. So you save time and money, while your machines are tuned for optimum performance.

    Your advantages:

    • Round-the-clock support: 24 hours a day, seven days a week
    • Two options: by telephone or using Remote Service
    • LCS services can be booked individually or within the framework of a support Agreement

    GRS: Global Remote Service

    GRS: Global Remote Service

    The Remote Service Platform (Global Remote Service) is an integrated state-of-the-art solution centrally managed by Krones.

    Learn more...

    Round-the-clock support
    T: +49 9401 70-8090

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