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Your tasks

Job Responsibilities include but are not limited to: Main Responsibilities

• Define order intake model for order intake targets and turnover target (volume and value) and ensure continuous tracking

• Develop retention model for critical skills and positions within the IOS business unit

• Identify critical skills and positions required within the IOS business unit

• Responsible for monitoring and ensuring customer satisfaction is achieved for both NM and LCS Service and LCS Service

• Active involvement in the hiring of all new staff within the IOS business unit for second phase interviews and direct reports

• Collaborative engagement with other HoDs to ensure the representation of the department and interaction points with the cascaded teams to strive for best performance, processes and situational leadership support

• Proactive participation in personal development along with direct line manager

• Establish all necessary meeting platforms, support business meetings to present department topics, tracking of targets and strategic achievement plans - 2 - NM Service Market Growth

• Develop, grow, identify & implement improvements for the NM Service business in alignment with Krones AG and accordance to Krones MEA (Dubai) and Krones Angola subsidiary strategy

• Strategically partner with Krones Angola customers to gain insight into planned projects and interventions as part of market growth strategy LCS Service Market Growth

• Develop & implement Strategy for LCS Services aligned in accordance to Krones Angola subsidiary strategy, MEA and KAG strategy

• Strategically partner with Krones Angola customers to gain insight into planned projects and interventions as part of market growth strategy. Customer management

• Monitor and measure customer satisfaction on the service received from Krones Angola

• Customer relations management: Manage customer relationships between LCS Service business and Krones Angola

• Provide continuous customer support (i.e. minimal escalations, attend SPP meetings, continuous customer interaction) and escalation meetings with the customer base

• Customer support, clarification of customer complaints, trouble-shooting and proactive communication

• Support the Head of Service in ensuring effective implementation of all service related interventions (i.e. new machine installations, overhauls, retrofits, audits, etc.) from quotation to final acceptance Financial Management

•Ensure positive financial growth of LCS Services

• Overseeing the management of budget, financial and cost controlling/analysis of projects

• Manage operational and technical risks as well as business continuity programs - 3 - Utilization

• Develop utilization model to ensure the utilization of the technical team is above 75% on billable jobs or projects LCS Sales

• Responsible for promoting & the coordination of Krones Angola after sales function of LCS products Strategy Development

• Develop after sales strategies and monitor customer care activity against set targets

• Direct, design, plan and continuously evaluate LCS Sales and Marketing functions Customer management

• Manage customer relationships between LCS Sales business and Krones Angola

• Monitor and measure customer satisfaction on the service received from LCS Sales and LCS Project Management in directive collaboration with the LCS project Manager:

• Close interaction with customer and various departments within KAO and KAG to ensure effective roll out of LCS products

• Partner with customer to determine customer future plans in order to develop business strategy for future pipeline Strategy Development

• Develop future trends, and adapt to the market situation

• Drive and develop the team to reflect on the future strategy to maximize turnover • Direct, design, plan and continuously evaluate market requirement to meet profitability targets - 4 - Customer management.

• Manage and support customer relationships between the Training business needs and KAO

• Monitor and measure customer satisfaction on the service provided to best improve future engagement

• Close interaction with customer and various departments within KAO and KAG to ensure effective roll out, development and reflection of the business model Training

• Partner with customer to determine customer future plans in order to develop business strategy for future pipeline.

Your profile

Qualification, Experience, Behaviours & Skills

• Bachelor or higher degree in Mechanical or Electrical Engineering (or related)

• Management qualification with a minimum of 5 years management experience in packaging industry or related Minimum of 10 years experience within the packaging manufacturing environment

• Previous project management experience of 5 years

• Good understanding of financial management In depth SAP experience

• Solid presentation skills

• Working knowledge of the Krones portfolio Characteristics Required:

• Must have the ability to work in a fast paced environment and possess analytical & problem solving capabilities

• Must be customer orientated and able to adapt to change

• Individual will be required to develop and monitor team goals

• Manage personal development and personal performance

• Must be able to work in a matrix environment

• Strong customer management skills

• Strong financial acumen

• Must possess problem solving compentencies

• Must have strong negotation compentencies Advantageous

• English language an French is a plus

• 12+ years technical experience in the Packaging or Beverage industry