Krones support for technical questions

Day and night, Krones’ support specialists are at the disposal of our clients, who get telephoned assistance for trouble-shooting and remedial action. In the case of trickier problems, we support you through our Global Remote Service (GRS), and access your machine using our tele-maintenance capability. The GRS platform ensures dependable, fast and documented communication with your machines, and provides comprehensive functions for remote services and interactions. One particularly rewarding option is a support agreement, which synergises telephoned support and our Global Remote Service in a single package. So you save time and money, while your machines are tuned for optimum performance.

Your advantages:

• Round-the-clock support: 24 hours a day, seven days a week
• Two options: by telephone or using Remote Service
• LCS services can be booked individually or within the framework of a support Agreement