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    LCS Support

      Krones support for technical questions

      Day and night, Krones’ support specialists are at the disposal of our clients, who get telephoned assistance for trouble-shooting and remedial action. In the case of trickier problems, we support you through our Global Remote Service (GRS), and access your machine using our tele-maintenance capability. The GRS platform ensures dependable, fast and documented communication with your machines, and provides comprehensive functions for remote services and interactions. One particularly rewarding option is a support agreement, which synergises telephoned support and our Global Remote Service in a single package. So you save time and money, while your machines are tuned for optimum performance.

      Your advantages:

      • Round-the-clock support: 24 hours a day, seven days a week
      • Two options: by telephone or using Remote Service
      • LCS services can be booked individually or within the framework of a support Agreement
      00 - Article Item 18763
      Download brochure LCS Support
      0,74 MB, .pdf

      Service fast and direct

      Europe

      Europe

      +49 9401 70-8090
      serviceline@krones.com

      North America

      North America

      +1 414 409-4440
      serviceline@kronesusa.com

      Latin America

      Latin America

      +55 11 40759740
      serviceline@krones.com.br

      Eastern world

      Eastern world

      +7 495 580-6666
      serviceline@ru.krones.com

      Asia/Pacific

      Asia/Pacific

      +66 2763-6509
      serviceline@krones.co.th

      Africa/Middle East

      Africa/Middle East

      +49 9401 70-8090
      serviceline@krones.com

      China

      China

      +86 512-53739588
      serviceline@cn.krones.com

      Secure remote service - worldwide

      Secure remote service - worldwide

      The Remote Service Platform (Global Remote Service) is an integrated state-of-the-art solution centrally managed by Krones. It forms the basis for remote monitoring and maintenance of Krones machines and lines all over the world - which of course meets the highest safety standards. The GRS platform not only enables secure, fast and documented communication with all systems, but also contains comprehensive functions for remote services and interactions.

      Your benefits

      • Fine granular access control with regard to the machines and services required in each case
      • Traceability of all accesses: logging of all connections and link to the respective support ticket
      • Secure two-factor authentication for the technician's logon to the platform: release of connections via the customer (opt-in procedure)
      • Professional operation and trained technicians - certified according to ISO/IEC 27001

      How can we help you?

      Additional information
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