Europe
+49 9401 70-8090
serviceline@krones.com
Krones support specialists are available to our customers day and night: We ensure phone-based assistance for troubleshooting. In case of more difficult problems, we support you via Augmented Reality Support or Global Remote Service (GRS) and access your machine via remote maintenance. The GRS platform ensures secure, fast and well-documented communication with your machines and provides comprehensive remote and/or interaction services.
Particularly profitable: a support contract which includes telephone support, Global Remote Service and the possibility of live support by means of augmented reality. This saves you time and money thanks to even faster problem solutions.
Our worldwide Support Centers guarantee our customers a globally uniform standard and utmost availability of our specialists in the respective local language, 24 hours a day, 7 days a week.
Benefits to you:
The remote service platform (Global Remote Service) is a holistic state-of-the-art solution centrally managed by Krones. It forms the basis for remote monitoring and maintenance of Krones machines and lines all over the world - which of course complies with the highest safety standards. The GRS platform not only enables secure, fast and documented communication with all lines, but also includes comprehensive functions for remote services and interactions.
Benefits to you
In addition to the existing phone and remote support, Krones also offers the Argos Augmented Reality Support. This means that with the aid of so-called smart glasses, smartphones or tablets you can receive immediate assistance from a Krones support specialist on your very own machine – and its as if he were there helping you on the location.
At a glance
Benefits to you