Application Engineer Customer Support
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Reference number 2022-0846 Date 21. June 2022

Application Engineer Customer Support

Division
Customer Service / Academy, Digitalisation, IT / System Administration, Project and Process Management
Company
Syskron GmbH
Location
Regensburg (Maximilianstraße), Mobile working
Join as
Professionals
Worktime
Communicating working hours

Your favourite drink? Regardless of what it is - it could well be that it was manufactured with the aid of our digitalization solutions.

Why? Because Syskron GmbH is a proud part of Krones.digital - an international community of technology enthusiasts within the Krones Group. We are all united by one great mission: to lead the beverage and food industry into a sustainable future and to optimize production wherever there is still room for improvement.

How do we achieve this? With people who are passionate about their ideas and want to build something big together. With a managing director with whom you are on first name terms. With creative freedom and an inspiring working environment. And last but not least: with really wonderful people.

Become part of our Krones.digital community and support us as an Application Engineer Customer Support!

Your tasks

Tasks: 

  • You are part of the Customer Care Center, where we support our customers and projects throughout their entire lifecycle. 
  • After-sales activities such as support, ticket processing, training and retrofitting are part of your daily business. 
  • You develop customized line management solutions (based on the line concept of the respective filling line) in cooperation with Krones and our end customers.
  • You support the clarification phase of projects and the remote implementation of solutions.
  • You accompany the entire process from the detailed technical clarification to the elaboration of interfaces to machine controls (signal exchange) and external ERP systems in cooperation with external partners.
  • You create functional system and process descriptions as well as project simulations and develop system functions in the context of project engineering.
  • You are the contact person for our national and international partners as well as for new team members in terms of technical project control, technical consulting and support as well as training.

Your profile

Your Profile: 

  • You have an educational background or a technical degree with a focus on IT, business informatics or automation technology.
  • Several years of professional experience in the area of Manufacturing Execution System (MES) is desirable.
  • Your way of working is characterized by analytical and solution-oriented thinking as well as by the ability to think outside the box in order to view process flows and interrelationships holistically.
  • Furthermore, you consider independence and a sense of responsibility to be your strengths.
  • You have strong communication skills and intercultural competence.
  • You have a good command of written and spoken German and English.

Our benefits

Life is short, join Syskron

We spend approximately one third of our day in work. This is why, at Syskron, we offer both an exciting job and everything needed to produce creative ideas. And for the other two thirds of the day, we provide numerous benefits as the icing on the cake. After all, life is simply too short to spend it with a run-of-the-mill employer.

Flexible working
Mobile working and flexible time management are firmly engrained in our culture – for a work-life balance in line with your needs.
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Our benefits
Flexible working

Enjoy the opportunity to freely organise your day - without core time and daily presence in the office. Of course, there are also times when we meet in person. But if no team workshop or client meeting is scheduled, it's up to you when exactly you switch on your computer and where you are. We firmly believe: flexibility in one’s decision regarding when and where a job is performed is the best way to balance work and private life.

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Individual training
We make a point of promoting your individual potential and interests because this is precisely what makes Syskron innovative – and makes you unique.
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Our benefits
Individual training

To optimally prepare our employees for future challenges, we offer a variety of training opportunities – and you can take advantage of on-site training courses and a Udemy flat rate. In addition, we welcome an open feedback culture and foster the internal transfer of knowledge.

 

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30+ days leave
In our company, you may take more than 30 days leave each year, for we know: Free time is not only good for the soul, it also recharges your batteries.
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Our benefits
30+ days leave

At Syskron, we have 30 days leave each year. In addition, Christmas Eve (24/12) and New Year’s Eve (31/12) are regular days off and a day’s leave is not required for either. You can also convert your bonus into even more leave days (up to three days a year).

 

 

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Team events
In our company, team spirit does not clock out at the end of the working day – which is why we also like spending time with one another outside of the office.
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Our benefits
Team events

A little party never killed nobody! We feel it is important to have a good time together and therefore also encourage this way of thinking after work. Each team is awarded a fixed budget to celebrate successes with one another at the company’s expense – and is free to choose when, where and how it is spent. Every year, we also look forward to our summer party, where our corporate management gladly takes on the job of barkeeper.

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Salary and other benefits
To ensure that your mind is free to concentrate on giving your all to your job, we believe that fair payment and other perks are an absolute must.
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Our benefits
Salary and other benefits

In addition to an attractive salary, at Syskron you can also benefit from a bonus system and many other perks such as bike leasing, job tickets, free international health insurance and an attractive company pension. You are also free to take out health insurance with the Krones corporate health insurance fund. 

 

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Dogs welcome
Your four-legged friend is more than welcome at the Regensburg site and may spend the day with you in the office.
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Our benefits
Dogs welcome

Dogs are not only allowed at the Regensburg site, they are actually encouraged. These four-legged feelgood managers help us all calm down during a hectic working day. Fun, games and fresh air guaranteed.

 

 

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Location
Regensburg, Deutschland

Syskron GmbH
Maximilianstraße 29
93047 Regensburg
Germany

T: +49 9431 79857-0
E-Mail

Your application
Interested? Apply online now!

If this sounds interesting to you, we really would like to get to know you!

You can submit your application in German or in English.

Do you have any further questions? For more information please call +49 9431 79857-1111.

To be able to process your application efficiently and promptly, we would kindly ask you to use our online form.

Online application * To facilitate readibility, we have decided against the simultaneous inclusion of gender-specific linguistic forms. Our invitation to tender is directed at all interested parties.
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