Ease of Maintenance and Support
Pinter says he enjoys working with the new line, particularly the ease of maintenance and support. Comparing his experience with older Krones equipment, Pinter believes Krones is on the cutting edge with its newest ErgoBloc technology. “With the new line, you get a message telling you what faulted most often, even the electronic function group. With that information, you can go into the electrical schematics to see where everything’s tied together. It will actually give you very detailed instructions on what to troubleshoot.”
For the first time, PepsiCo also took advantage of the Digital Krones Academy. This central data collecting portal allows a company to manage training documentation and other information for the whole line. It contains all machine-relevant documents, photographs and videos – even a live feed to a Krones Academy trainer is possible. Pinter likes the ability to customize instructions based on a particular fault, which can encourage learning and minimize downtime. “I can go in with my login key and add additional instructions if desired. So next time you get the alert, you immediately get additional instructions on how to fix.” In addition to the training terminal, tablets are included in the delivery scope. The mobile devices enable plant personnel to take the information right to the location where they need it.
Todd Dowell is a maintenance mechanic at Pepsi and works with the ErgoBloc line regularly. He enjoys accessing the schematics remotely on his iPad. “I like being able to walk from machine to machine and pull up the schematics on it,” he says. “It gives hands on instructions right at the equipment, instead of me having to go back to the computer to look at the schematics. I use it all of the time – for instructions, videos, and schematics. It’s like a cool new tool in your toolbox.”
Fans of the Krones.shop
For ordering its spare parts, PepsiCo Tampa uses Krones' online shop – and maintenance supervisor Brian Pinter is very satisfied: “Krones.shop has everything – from electrical drawings, schematics to spare part lookups. You can even get prices for most of the parts on the website,” he says. “The minute I found out all you could do on it, I contacted Krones and got all 24 of my mechanics on it.”