Technical Customer Consultant (m/f/d)* Electrics or Inspection Technology
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Reference number 2022-1140 Date 16. August 2023

Technical Customer Consultant (m/f/d)* Electrics or Inspection Technology

Division
Customer Service / Academy, Digitalization
Company
Krones AG
Location
Neutraubling (near Regensburg), Mobile working
Join as
Professionals
Worktime
3 shift model

Others do their job. We are on a mission: We want to lead the food and beverage industry into a digital future – with solutions that not only promise the digital transformation, but consistently think it through to the end.

Your eyes light up when it comes to digitalization or automation? You want to make a difference in the world? And for that you are looking for people who share your passion? Then the Krones.digital community is the right place for you!

Your tasks

  • National and international customer support (after sales) for customers, service technicians, branches and external plants
  • Assuming responsibility for plant, filling and process technology in the customer support
  • Reliable diagnosis of technical problems
  • Processing of complaints
  • Effective troubleshooting on the phone and via teleservice or video conferencing (augmented reality)
  • Documentation of solution paths as well as creation of reports regarding call/error sources and creation of FAQs
  • System-technical recording of incoming calls in the sales force (case management)
  • Implementation of technical training measures
  • Permanent further training with regard to the latest Krones machine and system technology

Your profile

  • Successfully completed technical training with further training as technician or master
  • Alternatively: completed studies or knowledge acquired in another way
  • Extensive professional experience in a relevant position
  • Knowledge of plant, filling and process technology (especially in the field of electrics or inspection technology) desirable
  • Customer orientation, commitment, ability to work in a team and under pressure
  • Flexibility and willingness to work shifts and on weekends (24/7/365)
  • Very good spoken and written English and German

Our benefits

Krones as an employer

Krones’ employees are what set it apart from the rest. For they deliver a peak performance every day – thus ensuring the future viability of the company. And it is exactly this level of input that Krones acknowledges with its attractive rewards:

Mobile working
Whether at home, in the company office or on the road: The Krones world offers a lot of freedom when it comes to choosing a place to work.
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Our benefits
Mobile working

Commuting to the office every day? That's not only bad for the climate, it also costs valuable lifetime. At Krones, we therefore rely on the contemporary model of mobile working. Depending on the task and the team, it offers plenty of leeway in the choice of the daily work location: Sometimes in the company office, sometimes at home: Almost anything is possible - even up to 25 working days in other EU countries.

By the way: We have specified the framework conditions for mobile working in a binding company agreement that applies to all German locations of Krones AG. Because fairness is one of the cornerstones of our corporate culture. 

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Attractive rewards
Krones rewards its employees’ commitment with a comprehensive and worthwhile package.
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Our benefits
Attractive rewards

Krones has agreed an acknowledged pay scale with the Bavarian IG Metall trade union. In addition to a purely job-related salary, Krones also pays a large number of voluntary corporate fringe benefits – such as extra payments in the event of employee illness or an ability to have a share in the company’s success.

Krones has also taken out corporate and private travel health insurance for all of its employees.

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Work-Life-Balance
It is not always easy to juggle one’s job and private life – but Krones offers a wide range of opportunities to make it easier to master this balancing act.
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Our benefits
Work-Life-Balance

Reconciling one’s professional and private life is currently one of the fundamental challenges faced by every employee. It goes without saying that Krones does all it can to ensure that its employees can pursue their private interests outside of their job. As regards childcare, there is also, for instance, a daycare facility for children between the ages for four months and six years right next to the Neutraubling plant.

To allow employees to structure their own time with even greater freedom and flexibility, each employee has the option of applying for a sabbatical of between one and six months. Krones also grants special holidays, for example, for weddings, moving house or the birth of a child.

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Flexible working environment
With work areas containing state-of-the-art equipment and great flexibility in the organisation of working hours and work locations, Krones has created an attractive working environment.
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Our benefits
Flexible working environment

Flexible working hours apply in many departments and at all Krones locations. This means that employees are free to decide themselves when they start and finish working – and the well-deserved leisure time can be ideally arranged to go hand-in-hand with the job.

Some jobs also allow mobile working. The necessary conditions are provided by a modern IT environment and digital communication options which allow many jobs to be performed virtually.

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Focus on health
Krones wants its employees to feel good – and thus supports them with a large number of offers and measures for promoting good health.
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Our benefits
Focus on health

Safety during day-to-day work, a corporate health insurance provider or welfare advice: at Krones, the employees have a myriad of options for preserving and improving their health in the long term.

One of the key components for a healthy work environment is our corporate health management scheme. Its core elements are the protection and promotion of health. Here, Krones not only scrutinises working conditions and the work environment but collaborates with the Krones health insurance provider to additionally offer fitness and relaxation courses which provide a counterbalance to working life.

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Focus on development
Krones not only continually further develops its products, but also offers its employees a range of further training opportunities.
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Our benefits
Focus on development

With its management, specialist or project careers, Krones has three development routes which define the career paths within the company.  However, it is not imperative to follow these official career paths. Each individual employee can develop themselves further within their profession by taking on responsibility, showing commitment and looking beyond their horizons. It is exactly this kind of personal initiative that Krones supports with participation in specialist instruction courses or interdisciplinary training measures.

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Krones keeps it in the family
Even though Krones is now an international corporate group, its work climate resembles being in a large family.
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Our benefits
Krones keeps it in the family

Whether it be football, tennis or ice hockey: The numerous Krones company sport groups are the best proof of a special camaraderie which runs through the entire company. For even though the athletes may have won many a legendary victory – the title and successes do not take centre stage. In their free time they simply continue doing the same thing that characterises their working day: having fun supporting one another and setting up something great as a team.

To strengthen this sense of community even more, Krones invites its employees once a year to a company party in each of its plants. Here, work fades into the background and the Krones family is brought even closer together through celebration in a relaxed atmosphere.

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An eye to the future
Krones is always one step ahead – and this applies equally to the technology used and to the future of its employees.
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Our benefits
An eye to the future

Even if retirement is very far away for many people: Krones is already ensuring today that its employees will be well taken care of in their retirement years. As part of its corporate pension scheme, Krones invests money each month in the pension pot for each individual employee. This contribution can then also be topped up voluntarily by each wage earner. And this commitment is worthwhile as Krones then rewards the employee’s decision to make a voluntary payment by adding to it yet another pension contribution of its own – true to the motto: all good things come in threes.

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The community
Krones.digital

The digital community of the Krones Group

At Krones, however, the focus is not only on connectivity in production, but also on an interpersonal level: Behind Krones.digital is a community of currently around 450 experts from a wide variety of fields, companies and countries. Their common mission is: To drive forward the digitalization of production processes – from machines to line control and central cloud platforms to SAP solutions for the beverage industry.

The team for Krones.digital

Get the latest insights into projects and working life at Krones.digital on LinkedIn

Krones.digital at LinkedIn

Location
Krones Center Germany, Neutraubling

Krones AG
Böhmerwaldstraße 5
93073 Neutraubling
Germany

Address for navigation systems:
Dr.-Hermann-Kronseder-Straße
(Gleiwitzer Straße 12)

T: +49 9401 70-0
F: +49 9401 70-2488
E-Mail

Your application
Interested? Apply online now!

Does this sound interesting to you? Then submit your application now! A challenging field of activity in a Krones team with attractive conditions is awaiting you. Any other questions?

For further information, please contact Christina Bauer, phone 09401 70-1573. We are looking forward to receiving your application data.

To make sure your application will be treated efficiently and promptly, please use our online form - the input takes a maximum of 5 minutes.

Online application * To facilitate readibility, we have decided against the simultaneous inclusion of gender-specific linguistic forms. Our invitation to tender is directed at all interested parties.
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