The right information to the right person at the right time

So you’re working on both new training content and new training formats?
Müller: Exactly. In the long term, we will offer not only training events as such, but likewise a new type of coaching for our clients – focusing even more meaningfully on enabling clients to help themselves in their daily production routines and in trouble-shooting, too. I like to illustrate this with an obvious example: when some device breaks at home – no matter whether it’s the washing machine, a bicycle or a lawn mower – the first thing I do is check YouTube to see if there’s a tutorial for it. And why should it be different for our clients? With this idea in mind, what we’re aiming to do is to make all the requisite information available for our clients, so they can retrieve it fast and easily share it with their employees. For this, of course, you need the documentation as such – this can be sketches, photos, mobile-phone videos, and even content for smart glasses.
Our first prototypes are designed above all to offer a fit-for-purpose framework. We have to put the preconditions in place for providing easy and fast access to the relevant information. For, you see, the operators at our clients’ plants know how to run the lines, but the expertise for resolving a variety of unforeseeable situations encountered during production is often vested in just a few experienced members of staff. So when the operator himself has to solve a certain problem, it’s crucially important that he can tap into the knowledge and solutions of experienced colleagues – which is likewise one of the basic ideas behind the IIoT plattform. This means that for certain members of a client’s workforce, the format of the future will not be an off-the-rack training with content from which they will later need only a very small fraction, but increasingly a fit-for-purpose framework for making relevant information available to precisely the person who needs it at precisely the right moment.

In this context, the Krones.shop and service level agreements offered by our Lifecycle Service also play a major role for us: the overarching goal is to make available to each of our clients solutions and information tailored to his needs in an all-inclusive package. The customer will then benefit from a transparent pricing structure and 100 per cent relevant content.

In the not too distant future, however, the Krones Academy will continue to offer subject-specific training events. What is your intention here – what sort of feeling and knowledge do you want participants to take home with them from such a course?
Philipp: I want them to take home the self-confidence of having the knowledge and insights they need to meet and master any requirements and challenges they might encounter in their daily work routines, of knowing that they’ve got what it takes to hold their own in any situation that might crop up at work in the future.

Müller: In addition to the general goal that Christian Philipp has just described, we have course-specific learning objectives we’re checking up on after every training event. This relates to customer and in-house trainings in equal measure and enables us to evaluate our training options and keep on upgrading them.