Brand-loyalty with Krones
In the acceptance test, the new line achieved an efficiency of 98 per cent. “That’s an extremely good value for a returnable-glass line,” emphasises Holger Mathes. “Sure, with every major project there’s bound to be some problems here and there, but I can rely on Krones to solve them.”
It wasn’t just good project management, however, that was one of the pluses tipping the scales in favour of Krones for the new line as well. In his view, the operators were thoroughly familiar with Krones’ technology and operator interfaces, thanks to the three lines already up and running. And service support and parts supply also work flawlessly at Krones. “It’s relatively easy to understand the machines. Moreover, via the service hotline Krones has direct access to the machines and can offer prompt, inexpensive solutions in the case of malfunctions,” he adds.
Sure, with every major project there’s bound to be some problems here and there, but I can rely on Krones to solve them.
Managing Director Guido Schürkötter reaffirms this statement by asserting: “We know the contact persons at Krones well, the erection team was technically top-notch and really nice people as well, and communication among the crew was very good. These are important soft skills for any cooperation to run smoothly. We’re loyal to the Krones brand.”