Installation of this new line began in September 2018. It was erected directly next to its two sister lines in the other half of the hall without interrupting production, but at no time did this pose any problems: “We were always right on schedule. Krones got together with our people every day and reported in detail on the work already completed and the jobs scheduled for the next day. Communication was really excellent,” is how Sung-ki Kim describes the cooperation.
A major plus: local service support
Three lines in two and a half years are cogent evidence that Fine Bio and Krones are on the same wavelength. “Whenever we need help, Krones is immediately at our side. We’re very satisfied with the after-sales service support, in particular,” says Jason H.J Yoon, and Sung-ki Kim explains: "Krones Korea is the central hub for our communication. All the employees there – both in the service support team and in other departments as well – are invariably doing their very best and are always helpful."
It’s a smoothly functioning service support network especially that plays an important role for Fine Bio. This is because its remote location also means long travel distances. So it’s all the more practical that Krones Korea can be on the spot within a very short time with a local service team.
Clear objectives in their sights
During the past three years, a close relationship has evolved between Fine Bio and Krones: “We’ve invested in three turnkey lines from Krones within an ultra-short timeframe while simultaneously establishing a good win-win business relationship. And I hope that this cooperative alliance will evolve into something even more beneficial,” to quote Shin Kwang-Yoon. And the future is looking highly auspicious, because Fine Bio has some ambitious growth plans: the company aims to double its production output compared to 2017 by 2019 already. And investing in the third Krones line is intended to help them reach this target: “In the past three years, we’ve been able to accumulate quite a large fund of knowledge and gather valuable experience. This is why I’m sure that the Krones lines will be instrumental in carrying our success into the future,” summarises Jason H.J Yoon, and goes on to divulge Fine Bio’s plan for the next ten years: “Our target is to become Korea’s biggest water producer.”
Krones won us over – and we’re very satisfied.
Jason H.J YoonSales Team Manager
